Telehealth

  While in-person visits may still be necessary in certain situations, telehealth care offers the following advantages:

  • Limited physical contact reduces the risk of exposure to COVID-19 for both patients and healthcare providers.
  • Save time and avoid the need for travel, taking time off work, or arranging childcare.
  • Virtual healthcare tools can help reduce appointment wait times.
  • Connect with your healthcare provider through live phone calls or video chats.
  • Exchange secure messages, emails, and files with your healthcare provider.

Common Questions

See some common questions and answers below, or call us at (309) 444-1000. 

  • What do the terms telehealth, telecounseling, etc mean?

    There terms all describe the same thing when it comes to how One Counseling and Wellness is able to help you in the comfort and safety of your own home. They refer to our ability to provide counseling through secure, encrypted video. 


  • What type of equipment do I need to so a telehealth session?

    Any wifi enabled device with a camera and microphone, along with a steady internet or cell signal, will do the trick. 


    This means a smartphone, tablet, laptop or desktop computer. You should also ensure that you have a private space where you can talk without being overhead or interrupted. 


  • What does telehealth and tele counseling cost? Does insurance and Medicaid cover it?

    Many payer sources DO cover video-based counseling. Some even cover telephone only counseling. 


    Since it varies from plan to plan, the best thing to do is provide us with a little more information about your policy. For Individuals without coverage, a number of our therapists offer substantially discounted rates and sliding scales for services. 


  • Can couples counseling be done over telehealth?

    Yes, We have numerous therapists who are able to provide couples counseling, child therapy and provide tele counseling based care for trauma and abuse. 


  • What about safety, security and privacy?

    All Telehealth sessions provided by One Counseling and Wellness are provided through encrypted platforms. 


    All platforms used by our practice meet both HIPAA compliance and insurance company standards for patient privacy and security.